Shipping policy

Here is a professional and comprehensive Shipping Policy for Bodylane, written in English. You can use this for your website's legal or checkout pages.

Shipping Policy - Bodylane

At Bodylane, we strive to deliver your fitness and lifestyle essentials in the fastest time possible while ensuring they reach you in perfect condition. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: FREE on all orders above ₹499 (or your specific limit).

  • Flat Rate Shipping: A nominal fee of ₹50 - ₹99 applies to orders below the free shipping threshold.

  • Estimated Delivery Time:

    • Metro Cities: 3-5 business days.

    • Rest of India: 5-7 business days.

    • Remote Locations: 7-10 business days.

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email and/or SMS once your order has shipped, containing your Tracking Number(s).

  • The tracking number will be active within 24 hours of shipment. You can track your package directly through our website or the courier partner's portal.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) services to most pin codes across India.

  • Please ensure you are available to receive the call from the delivery partner to confirm your availability.

  • Note: Certain remote areas may not support COD; in such cases, our team will reach out to you to arrange a pre-paid payment method.

5. Damages & Returns

  • Bodylane is not liable for any products damaged or lost during shipping. However, we value our customers and will assist you in filing a claim with the carrier.

  • If you received your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately with unboxing photos/videos.

6. Incorrect Address Disclaimer

  • It is the responsibility of the buyer to make sure that the shipping address entered is correct.

  • We are not responsible if a package is shipped to an incorrect address provided by the customer. If the package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Contact Us

If you have any questions about the delivery of your order, please contact our support team:

  • Email: support@bodylane.com

  • Phone/WhatsApp: +91 [Insert Your Number]

  • Operating Hours: 10:00 AM - 6:00 PM (Monday to Saturday)